Job description
Our GTM Executive Search Team at Stott and May is always on the lookout for top talent to join our diverse range of SaaS, Cyber, and Technology Services scale-up clients. These companies operate in sectors such as Enterprise Software, AI, Technology Services, Cyber Security, Crypto/Web3, and more, offering high level opportunities to work at the cutting-edge of technology.
Our clients range from Series A-C startups on the verge of significant expansion, to PE-Backed and Public Software Firms that have already established a strong market presence. These companies provide our team with opportunities suitable for a variety of career stages and aspirations.
This posting is for Future Job Openings that we may have open across our clients, within key roles that we commonly recruit for. If you’re actively looking for new opportunities, or will be in the near future, please share your resume and we’ll be in touch as relevant fits come up for your background.
Sectors: SaaS, Enterprise Software, AI, Technology Services, Cyber Security, and more
Stages: Series A-C, PE-Backed, and Public Software Firms
Sizes: 50-1000+ Employees
What we're looking for:
- 10+ years of growth-oriented customer success experience with 5+ years of experience successfully leading, building and scaling B2B SaaS customer success teams
- Proven experience scaling enterprise-focused and venture-backed software businesses from XM - XXM+ ARR at the top of a global CS organization
- Proven track record of developing and executing effective customer success, client services, and post-sale engagement strategies that have contributed to the growth and success of a business; with programs including: onboarding, implementations, customer success, project management, professional services, and client consulting
- Track-record of quantifiable success in common customer success metrics, including: Net Promoter Score (NPS), customer satisfaction (CSAT), and customer lifetime value (CLTV)
- Experience marketing novel, enterprise grade, and priced software products
- Deep operational rigor; having proven experience in building enterprise focused customer success playbooks: implementation workflows, client-engagement cadences, customer training, etc.
- Highly methodical and processes focused CS leader, someone that has a scientific nature to the way that they build, scale, and iterate
- Be an excellent recruiter, coach, and manager
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