Job description
ERP Operations Manager (CX)
Skills: CX Solutions - ideally SAP but will consider any other CX ERP I.E Salesforce
My client is looking for a CX Operations Manager to manage the SAP Customer Experience team. You will lead the team responsible for providing support to the application environment across the Customer experience estate. To be consider for this role you will possess hands on experience with CX and would have ideally worked within a SAP CRM, SAP CX environment. You will ensure reliability and stability of the operation and create a culture of continuous improvement. Monitoring operational performance and integrity within the CX platform components, you will lead the team responding to alerts and incidents, follow escalation processes and collaborate with the other IT functions to ensure a smooth-running service. Managing the SAP CX Operations Team, you will be passionate about developing the team to reach their potential and excel at delivering results! Working for a client who consistently challenges what is possible this is an exciting time to join a brand leader who strives for excellence – every day!
Hybrid working - 3 Days a week onsite in London (Monday and 1 other day)
Skills: CX Solutions - ideally SAP but will consider any other CX ERP I.E Salesforce
My client is looking for a CX Operations Manager to manage the SAP Customer Experience team. You will lead the team responsible for providing support to the application environment across the Customer experience estate. To be consider for this role you will possess hands on experience with CX and would have ideally worked within a SAP CRM, SAP CX environment. You will ensure reliability and stability of the operation and create a culture of continuous improvement. Monitoring operational performance and integrity within the CX platform components, you will lead the team responding to alerts and incidents, follow escalation processes and collaborate with the other IT functions to ensure a smooth-running service. Managing the SAP CX Operations Team, you will be passionate about developing the team to reach their potential and excel at delivering results! Working for a client who consistently challenges what is possible this is an exciting time to join a brand leader who strives for excellence – every day!
Hybrid working - 3 Days a week onsite in London (Monday and 1 other day)
