Job description
About the Company
A rapidly growing SaaS security company is focused on delivering real-time risk mitigation and cybersecurity solutions to organizations operating in blockchain and Web3 environments. Its platform provides advanced threat detection and operational resilience for securing digital assets and supporting critical decentralized workflows.
About the Role
The Security Implementation Engineer will play a pivotal role in customer activation, implementation, and long-term value realization. This position partners closely with Customer Success to serve as the technical lead during onboarding and post-sale phases. The engineer will support customers in configuring and operationalizing Web3-specific monitoring tools, conducting risk assessments, and ensuring proactive protection against evolving threats.
Key Responsibilities
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Asset Analysis & Risk Assessment: Guide customers in evaluating the security posture of their Web3 assets and infrastructure, identifying key risks, and recommending mitigations.
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Monitoring & Response Strategy: Provide expert guidance on monitoring configurations and help develop proactive response plans tailored to each customer’s architecture and risk profile.
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Technical Implementation Ownership: Serve as the primary technical contact throughout implementation, supporting hands-on integration of monitoring and threat detection tools into customer environments.
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Customer Support & Advisory: Maintain ongoing engagement with customers, advising on evolving risks and ensuring the platform continues to meet their needs.
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Cross-Functional Collaboration: Work closely with Customer Success, Support, Sales, and Product teams to continuously improve customer experience and solution effectiveness.
What You Bring
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Bachelor's degree in Computer Science or a related discipline
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Deep understanding of blockchain technologies, decentralized systems, and Web3 threat landscapes
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Strong grasp of cybersecurity best practices, especially in relation to digital asset protection and blockchain security
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Proven ability to independently manage technical projects as well as contribute within cross-functional teams
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Excellent interpersonal and communication skills, with the ability to clearly explain technical concepts to non-technical stakeholders
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Demonstrated experience in customer-facing roles with a focus on hands-on technical support
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Comfort working in startup or high-growth environments
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Ability to engage with technical leaders (e.g., CTOs, CISOs) and security teams at both SMB and enterprise levels
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A proactive and solution-oriented mindset with a strong sense of ownership
