Job description
Partner Success Manager – São Paulo (Hybrid)
My client is expanding the Partnerships Group and seeking a Partner Success Manager to drive customer success through our partners. This role is ideal for experienced Customer Success professionals looking to scale impact by enabling partners to deliver value effectively. You’ll work closely with partners and their clients to align success strategies with business needs.
Key Responsibilities
Your Experience & Skills
Additional Information
This role is an opportunity to shape our Partner Success strategy and enhance customer excellence at scale.
My client is expanding the Partnerships Group and seeking a Partner Success Manager to drive customer success through our partners. This role is ideal for experienced Customer Success professionals looking to scale impact by enabling partners to deliver value effectively. You’ll work closely with partners and their clients to align success strategies with business needs.
Key Responsibilities
- Collaborate with Partnerships and Customer Success teams to analyse partner performance.
- Guide partners in adopting best-in-class customer success methodologies to maximize retention and satisfaction.
- Serve as the post-sale customer success expert within our partnership ecosystem.
- Onboard and train new partners to ensure effective client support.
- Develop strategic plans with partners to drive customer outcomes, improve retention (NDR), and scale success initiatives.
- Track key metrics, prepare reports, and provide insights to stakeholders.
- Enhance customer-centric approaches across partner portfolios.
Your Experience & Skills
- 3+ years in SaaS Customer Success, driving measurable client outcomes.
- Fluent in English & Portuguese.
- Experience working cross-functionally with business leaders and stakeholders.
- Ability to collaborate with developers, engineers, and product managers.
- Strong presentation skills with executive-level credibility.
- Proven track record in scaling customer success strategies.
- Excellent project management, organizational, and analytical skills.
Additional Information
- Hybrid Role: 3 days in our São Paulo office, 2 days remote.
This role is an opportunity to shape our Partner Success strategy and enhance customer excellence at scale.
