Customer Success Manager, Web3 Security

Posted 23 April 2024
Salary Competitive
Job type Permanent
Discipline Technology Sales
Contact NameToby Etherington
Remote working Remote

Job description

Customer Success Manager, 1st CS on the Ground, for a Seed Funded SaaS Solution with incredible backing from the Web3 Ecosystem, with a Unique, Industry Leading B2B SaaS Solution within the Web3 Security Space.

I'm looking for a Customer Success Manager to come into the business, help set up the function and strategy from scratch alongside the VP of Revenue.
You'll be helping to Nurture, Grow and Retain some of the top clients in the Web3 Space, including DeFi Protocols, Wallet Infrastructure, Crypto Native Institutions and Asset Managers.

With an ARR of well over $2.5M, and heading towards their Series A Funding; they are going strength to strength.

Things we’re looking for:
  • Experience nurturing and growing relationships with DeFi Protocols and Web3 Native Firms
  • A good technical understanding of how DeFi Protocols function, and what you can bring to them to maximize client growth and success
  • Customer Success Experience within a early stage SaaS Start Up is essential, being in the weeds and getting your hands dirty in an environment with minimum structure in the early stages
  • Someone who can working proactively to achieve and create company goals and improve engagement with clients