Job description
Trust & Safety Analyst II – £50,000 + Benefits | Fully Remote (UK, US, or Canada)
Join a mission-driven, fully remote team helping protect and empower a global online community. We’re looking for a Trust & Safety Analyst II to help keep our platform secure, fair, and compliant — supporting users, reviewing content, and investigating potential fraud or policy breaches.
About the Role
As a Trust & Safety Analyst, you’ll work collaboratively across Operations, Legal, and Product teams to uphold the platform’s rules and ensure a safe and positive experience for all users. You’ll investigate suspicious activity, moderate content, handle privacy and account concerns, and maintain internal documentation and workflows.
Key Responsibilities:
-
Review and moderate user-generated content to ensure compliance with company guidelines.
-
Investigate fraudulent activity, scams, chargebacks, and intellectual property complaints.
-
Communicate directly with users regarding account or policy issues.
-
Use data tools and dashboards to identify suspicious or high-risk activity.
-
Collaborate with Legal and Payments teams to resolve escalations.
-
Contribute to policy documentation, process improvements, and cross-functional updates.
About You
-
Bachelor’s degree or 3+ years of Trust & Safety experience.
-
Strong communication, judgement, and decision-making skills.
-
Comfortable working with sensitive material and handling confidential data.
-
Familiar with queue-based workflows and tools such as Zendesk, JIRA, or Looker.
-
Highly organised with the ability to work independently and meet deadlines.
-
Experience with fraud detection, policy enforcement, or intellectual property is a plus.
What’s on Offer
-
£50,000 annual salary
-
Fully remote role with flexible 4-day workweek (M–Th or Tu–F)
-
100% employer-paid health plans (where applicable)
-
16 vacation days + 10 sick days + company-wide winter break
-
16 weeks paid parental leave & family planning support
-
25 annual volunteer hours
-
A diverse, inclusive, and mission-led team environment
