Technical Analyst - 2nd line support

Posted 12 April 2022
Job type Permanent
DisciplineBusiness Support
Contact NameSavraj Garayal
Remote working Hybrid/Flexible

Job description

Technical Analyst (2nd Line Support)

Permanent, Full-time

Hybrid working - Bromley, Kent

Salary up to £35 000 + Benefits



I’m pleased to be working with a fast-growing, leading fashion retailer who are looking to expand their IT Support Function in line with international expansion this year.

This is a key role whereby you will provide 2nd line support to users on the helpdesk AND partake in important projects related to the companies expansion – rollouts, deployments, and migrations.


Key responsibilities:

 You will be responsible for:

  • Work with stakeholders and colleagues to modify, enhance or adapt existing systems and integrate new features or improvements.
  • Respond to requests for changes / improvements from users or Help Desk – 2nd line support
  • Liaise with colleagues and/or 3rd parties to identify where changes can be made and the technical impact
  • Work with specifications from others in the team to define and, where appropriate, implement the requirements
  • Ensure that the solution delivered meets the requirements & specifications and does not adversely impact existing systems or processes
  • Troubleshoot problems or provide guidance on applications, hardware or processes.
  • Analyse issues to identify recurring or potential future issues.
  • Work with Business Analysts & Developers to resolve issues or implement changes
  • Provide support and technical assistance to other team members where required, and assist in their development
  • Provide relevant support & technical assistance to users of 3rd party solutions in other business areas, eg ecommerce, payroll


Key skills and requirements:


Including, but not limited to:

  • Microsoft Office 365 including Active Directory, Power Platform (eg Power BI, Power Apps), Sharepoint, Intranet, Teams,
  • Microsoft D365 Retail, Finance & Supply Chain Management
  • Microsoft Logic Apps
  • Microsoft Azure
  • Networks & infrastructure
  • VMware



If this is of interest, please apply today with your most up-to-date CV.

We look forward to speaking with you.