Job description
Job Title: Team Manager for Account Management Team (Renewals Focus)
Location: Hybrid - 2 days in the office (Tuesday & Wednesday)
Salary: £75,000 base with £15,000 - £20,000 bonus, rolled out quarterly
Company Overview: Join a well-known, successful advertiser that excels in delivering outstanding advertising solutions. We are seeking a dynamic and experienced Team Manager to lead a team of 8 Account Managers focused on renewals and client retention. If you have a passion for driving performance and fostering a supportive team environment, we want to hear from you.
Job Description:
Key Responsibilities:
1.Team Leadership and Management:
- Lead, mentor, and motivate a team of 8 Account Managers, ensuring they meet and exceed renewal targets.
- Foster a positive and collaborative team environment, promoting high morale and job satisfaction.
- Conduct regular team meetings and one-on-one sessions to monitor performance, provide feedback, and set goals.
2.Performance Management:
- Drive the team to achieve quarterly and annual renewal targets.
- Implement performance improvement plans for underperforming team members and provide ongoing support to help them succeed.
- Utilize emotional intelligence to understand team dynamics and individual challenges, offering tailored coaching and support.
3.Client Retention:
- Develop and implement strategies to maximize client retention and satisfaction.
- Work closely with Account Managers to ensure they are effectively communicating the value of our advertising platform to clients.
- Analyze client feedback and data to identify areas for improvement in service delivery.
4.Process Improvement:
- Evaluate and enhance existing processes to improve team efficiency and effectiveness.
- Introduce new tools, techniques, and best practices to streamline operations and increase productivity.
5.Reporting and Analysis:
- Track and report on team performance metrics, providing regular updates to senior management.
- Use data-driven insights to inform decision-making and strategic planning.
Qualifications and Experience:
- Proven experience in managing a team of Account Managers or sales professionals in a target-driven environment.
- Strong background in an advertising publisher, website, or tele-sales environment.
- Demonstrated ability to drive team performance and meet or exceed targets.
- Excellent interpersonal skills with the ability to build strong relationships with team members and clients.
- High emotional intelligence and the ability to manage and support underperforming team members effectively.
- Experience in process improvement and implementing best practices to enhance team operations.
- Strong analytical skills with the ability to interpret performance data and make informed decisions.
Benefits:
- Competitive base salary of £60,000 with a quarterly bonus potential of £15,000 - £20,000.
- Hybrid working arrangement with 2 days in the office (Tuesday & Wednesday).
- Comprehensive benefits package including health insurance, pension, and more.
- Opportunity to work with a successful and innovative advertiser.
How to Apply: If you are a motivated leader with a passion for driving team success and client retention, please submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this role.
We look forward to hearing from you!