Job description
We are currently seeking a Solution Associate, a pivotal role dedicated to ensuring the successful adoption and operational performance of our client's innovative software solutions among their clientele. This opportunity is perfect for professionals with a robust accounting background looking to transition into a dynamic, tech-driven environment. As part of our dedicated team, you will be at the forefront of implementing transformative changes across the financial sector.
Key Responsibilities:
- Spearhead customer onboarding projects, facilitating seamless integration of our software solutions.
- Offer expert technical support and resolve customer inquiries during US business hours.
- Diagnose and troubleshoot complex product functionality, data integration, and configuration issues.
- Work collaboratively across teams to enhance product capabilities, resolve bugs, and improve user experiences.
- Conduct comprehensive product training and contribute to the development of support documentation.
- Actively gather and relay client feedback to the product development team to foster ongoing improvement.
Requirements:
- Bachelor's degree in Accounting, Finance, or a related field
- CPA certification
- A minimum of 2 years' experience in accounting.
- Demonstrated analytical prowess and problem-solving capabilities.
- Outstanding communication and customer service skills.
- Proven ability to work both independently and as part of a team in fast-paced settings.
- A keen eye for detail and superior organizational skills, coupled with the adaptability to manage multiple tasks efficiently.
If you're driven by the prospect of making a tangible impact in a cutting-edge, fast-paced environment, we would love to hear from you. Dive into a role that not only challenges the conventional but also promises a rewarding journey alongside a team of passionate professionals dedicated to fostering innovation and excellence in every endeavor.
