Senior Seller Ecosystem Program Manager

Posted 15 April 2024
Salary 139650-256500
Job type Permanent
Discipline Technology Sales
Contact NameAnna Genova

Job description

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

E-commerce's Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only users, but also sellers and creators. We value user satisfaction and work on policies, rules, and systems to ensure quality.

Roles & Responsibilities
1. Responsible for seller ecosystem related capability build up in terms of strategy, product feature design and mechanism, like seller segmentation, seller eligibility to e-commerce scenarios of traffic and benefits.
2. Gather and analyze data and trends to recommend policy, metric, process, and product improvements.
3. Responsible for seller performance monitoring on key metrics to diagnose and solve problems across the seller lifecycle and apply appropriate policies to sellers in different tiers/stage.
4. Conduct AMS regional wise research for seller policies, from hypothesis generation, gathering and analysing large datasets to draw out key insights, to conducting interviews/ surveys with sellers.
5. Lead and co-work with all cross-function teams to achieve project targets and incorporate cross-domain applications to the seller ecosystem.
6. Collaborate with cross-function on seller education, case investigation and problem solving.
7. Support regional new markets on seller governance policy knowledge transfer and start-up policy system establishment in strategy, product and mechanism.
Basic Qualification
1. Bachelor's degree or above in Business, Science or Engineering, or related majors.
2. At least 8 years of hands on and in-depth experience in e-commerce seller or listing governance and implementation, or online operations and escalation environment, or research. Deep insights on seller ecosystem build up and seller eligibility in e-commerce scenarios.
3. 3 years and more data driven and result driven strategy design experience to identify insights from quantitative data. Sensitive to key business metrics and data trending in seller performance management. Equipped with analytical tools (Excel/SQL/Pathyon...)
4. Strong problem solving skills with demonstrated projects driven experience in both short term and long term business solutions to resolve top platform risks and build up e-comm platform safety guardrails
5. At least 2-3 independent projects lead experiences with cross-function with accomplishment of e-comm platform basic governance capability build up and with visualized result proven.
6. Demonstrated ability to navigate successfully within ambiguity, with multiple priorities in a dynamic, fast-paced, changing environment.

Preferred Qualification
1. Demonstrated seller or listing governance/research experience in key e-commerce retail market players.
2. New market opening experience which brings insights on strategy fitness to different business stages.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at [email protected]