Job description
Location: US, East Coast (Remote with travel)
Full Time
Salary: $90,000 - $110,000 with benefits
My client who is a leading ERP Software Solutions provider is currently looking to on board an experienced Software Developer.
This role will allow individuals to work remotely and thus be based anywhere within the U.S. with a strong preference for those already based on the East Coast.
Due to industry requirements, U.S. Citizens or Green Card holders are encouraged to apply.
The Product Investigation Engineer role serves as a critical technical bridge between my client’s Customer Success and Operations teams and the core Product Development organization. This position represents a unique hybrid role that combines advanced technical troubleshooting, lightweight development work, and strategic problem-solving to ensure my client’s customers receive exceptional support while driving continuous product improvement.
About the Role:
Troubleshooting: Help Support agents debug tickets and queries using development and coding techniques by stepping through code and verifying expected system behavior
Root Cause Analysis: Conduct thorough investigations to identify and analyse underlying causes of reported problems
Code Review & Editing: Examine the existing codebase to understand issue origins and implement appropriate fixes
Cross-System Integration Issues: Troubleshoot problems spanning multiple systems, databases, and third-party integrations
Work with Support, Development, Sales, PMO (Delivery), and Partners (VARs) to address technical queries and demonstrate solutions for specific requirements
Provide technical input to Sales for proof-of-concepts involving non-standard needs
Support PMO Delivery teams and Reseller Partners in resolving technical delivery challenges
Work closely with development, QA, and product teams to prioritize and resolve issues
Advise on and adjust configuration settings to help resolve customer issues
Prepare structured estimates and approaches for customer-requested changes
About You:
4+ years hands-on experience in technical support, preferably in software / SaaS environments
Background in software development, DevOps, or analyst development roles
ERP or other Business Systems: Experience working with Enterprise Resource Planning, particularly in distribution or retail environments, or CRM or Accounting Systems
C# .NET, DevExpress, ReactJS
SQL Server: Advanced skills in SQL Server database administration, query optimization, and troubleshooting
SQL Scripting: Ability to write complex queries, stored procedures, and database scripts
REST APIs: Hands-on experience designing, implementing, and troubleshooting REST APIs
Business Systems: Experience with CRM systems, BI tools, warehouse management systems, or logistics software
Ticketing Systems: Familiarity with support ticketing platforms
Comfortable reading and editing code (primarily C# or similar object-oriented languages).
Curious, self-driven, and technically inquisitive
Strong written and verbal communication skills; able to translate technical issues for various audiences
