Job description
IT Support & Systems Administrator
Location: Central London (4 days a week in the office)
Salary: £45,000 + Bonus
A leading global investment management organisation is seeking a hands-on IT Support & Systems Administrator to join their London team. This role offers the opportunity to work in a dynamic, fast-paced environment supporting a global user base across Europe, the US, and APAC regions.
You’ll be providing end-to-end IT support (1st–2nd line) and taking ownership of key systems administration tasks, ensuring smooth daily operations and a high-quality technology experience for all staff.
Key Responsibilities
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Provide 1st and 2nd line IT support and systems administration to users across multiple global offices.
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Deliver a “white glove” support service to senior executives.
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Manage and maintain the firm’s ticketing system, ensuring timely response and resolution of support requests.
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Support desktop and infrastructure implementation projects, system upgrades, and regular maintenance.
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Administer and maintain Office 365, Intune policies, and related MDM/endpoint management solutions.
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Oversee onboarding/offboarding processes, including hardware setup, entitlement management, and asset tracking.
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Manage video conferencing, communication systems, and collaboration tools (Teams, Zoom, Poly, Avaya).
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Support the firm’s information security framework, including monitoring alerts, responding to incidents, and ensuring compliance with internal policies.
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Maintain documentation and knowledge base resources for IT processes and troubleshooting.
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Occasionally travel to other office locations for on-site support when required.
Ideal Background
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2+ years’ experience in IT support and systems administration.
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Strong troubleshooting and problem-solving skills with the ability to work independently.
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Experience in a professional or financial services environment is advantageous.
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Familiarity with Office 365 administration, Citrix or VDI platforms, and Azure environments.
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Strong communication skills and a proactive, service-oriented approach.
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Degree in Computer Science or a related field preferred; relevant IT certifications are a plus.
Personal Attributes
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Bright, analytical thinker with excellent judgment and initiative.
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Confident self-starter, able to work effectively in a fast-paced, non-hierarchical environment.
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Professional, composed, and comfortable dealing with senior stakeholders.
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Collaborative team player with strong attention to detail.
If you are interested please email your CV to [email protected] for immediate consideration
