Customer Support Engineer

Posted 01 October 2025
Salary Competitive
LocationEdinburgh
Job type Contract
Discipline Software Engineering
Reference75099
Remote working Hybrid/Flexible

Job description

Customer Support Engineer

Location: Edinburgh, UK (Hybrid: 2–3 days per week on-site)
Contract Type: Inside IR35
Day Rate: Market Rate

Role Overview

We are seeking an experienced Customer Support Engineer to join our team on a contract basis. This role provides the chance to work across multiple domains, build expertise in diverse technologies, and develop valuable cross-functional skills within a mission-critical GIS environment.

You will be responsible for delivering high-quality support and development across a range of GIS systems and technologies, primarily within the Smallworld Product Suite, with additional exposure to regulatory, third-party and customer-specific customisations.

Key Responsibilities

  • Analyse, design, code, implement, and test GIS solutions

  • Maintain documentation of the entire process and provide continuous updates to stakeholders

  • Support project delivery across multiple domains and contribute to system enhancements

  • Deliver high-quality GIS solutions and customer-specific customisations

  • Work with regulatory and third-party product integrations

Essential Skills & Experience

  • 10–12 years of hands-on experience in GIS support and development roles

  • Proficiency in the latest versions of the Smallworld Product Suite (PNI / Electric Office)

  • Strong hands-on experience with Magik

  • Experience with Java, SQL, and Oracle

  • Knowledge of SWMFS DBA, VMDS, and core GIS modules (PNI, Core SW4, SW5, EO, GDO, GTO, GSS, GSA, DM, MES, NRM, K8)

  • Experience delivering customer-specific customisations and working with local regulatory or third-party products

Desirable Skills

  • Understanding of the Software Development Life Cycle (SDLC)

  • Experience with ESRI ArcGIS suite

  • Familiarity with OpenGIS standards