Job description

ServiceNow Administrator
Location: Luxembourg, Luxembourg (Hybrid)
Contract: Long-term
Day Rate: €480/day

About the Role

We are seeking an experienced ServiceNow Administrator to join a team on a hybrid basis in Luxembourg. The successful candidate will be responsible for implementing and configuring ServiceNow applications, supporting IT Service Management (ITSM) processes, and ensuring smooth integration with other systems.

This role offers the opportunity to work on large-scale projects, contribute to process improvements, and support the delivery of high-quality IT services across the organisation.

Key Responsibilities

Configure basic ServiceNow components including groups, users, and roles
Manage ITSM applications: Incidents, Service Catalog, Knowledge, Change, Problem, CMDB, and Service Operation Workspace
Create and configure catalogue items, forms, and flows in collaboration with service owners
Analyse business requirements and propose technical solutions
Write documentation for forms, workflows, and processes
Conduct unit testing and ensure solutions meet quality standards
Support platform incident management and coordinate with ServiceNow support
Work on data integration using Import Sets, Transform Maps, and IntegrationHub ETL
Manage Update Sets and facilitate import/export of data

Requirements

ServiceNow Certified System Administrator (CSA) is mandatory
Proven experience in large enterprise environments
Strong scripting skills in UI, Client, Business Rules, and ACL
Knowledge of Agile Development module
Familiarity with Flow Designer, Reporting Module, and Employee Center
Experience with Process Automation, Platform Analytics Workspace, and NowMobile application deployment is a plus
Experience with large-scale ServiceNow implementation projects
SQL knowledge
Strong technical and functional communication skills with stakeholders and end users

Languages

French: C2
English: B1