Customer Success Manager, US

Posted 23 May 2022
LocationNew York
Job type Permanent
DisciplineTechnology Sales
Contact NameMeghann Morrow
Remote working Remote

Job description

Our client is seeking a like-minded Customer Success Manager to join their growing team. This SaaS company provides an all-in-one project solution that improves time-to-value - leading to customers for life - through better customer onboarding, resource management, project management and professional services automation (PSA). Our client serves companies of all sizes, from start-ups to mid-market & large enterprise customers, across a range of industries. They provide a world class sales experience, with a focus on understanding our customers goals and challenges.

Ranked as one of the best PSA tools globally by G2!

Some day-to-day responsibilities include:

  •  Build an expansion roadmap for the assigned portfolio of business
  •  Develop success plans for your accounts, and collaborate with Sales, Product, and Marketing teams to generate account specific collateral/toolkits
  •  Preparing and negotiating renewals, rightsizing existing contracts based on usage and revised pricing models, and legal/procurement negotiations experience
  •  Lead change management activities for onboarding accounts by supporting communication efforts, assessing the change impact, supporting training efforts, and ensuring strong adoption
  •  Prepare adoption plans for new strategic accounts
  •  Identify and qualify expansion opportunities within the assigned portfolio
  •  Creating and maintaining accurate contact and activity records in a CRM system (Salesforce) to ensure visibility on each customer interaction
  •  Continuously build and maintain high levels of knowledge in the project management and resource capacity market

Preferred Skills

  •  Experience working in the Salesforce ecosystem is highly desirable
  •  Experience in professional services, software implementation/project delivery, or start-up environment is extremely beneficial

What We Offer

  • Competitive base & discretionary performance bonus
  • Comprehensive Health and Dental Packages
  • 34 days of PTO (Inclusive of national holidays and 1 day for your birthday)
  • Remote friendly (Ideal candidate will be based EST or CST