Application Analyst (2nd Line Support)

Posted 12 October 2023
Salary 30000 - 40000
Job type Permanent
Discipline Enterprise Applications (SAP/Salesforce/MS Dynamics)
Contact NameBen Fox

Job description

Application Analyst (Business Systems)
Chelmsford with the option of hybrid working (1 day in office)
Salary: Up to 40,000

I am currently recruiting for an end-user company looking for an Application Analyst.

In this role you can expect:
  • Provide support and management services for designated business systems, ensuring their optimal performance and accessibility.
  • Facilitate the smooth transition of new applications or changes to existing ones, whether part of a project or a minor upgrade, by conducting thorough testing, managing releases, and establishing maintenance and 3rd party contract processes.
  • Ensure prompt resolution of assigned support requests, adhering to agreed service levels. Manage third-party suppliers to resolve incidents and forward internal issues to 3rd line support when needed.
  • Perform necessary system administration and configuration tasks, delivering standard service requests within agreed timelines.
  • Cultivate strong relationships with key stakeholders and contacts, enhancing service delivery and promoting the organization while maintaining transparent, effective communication with internal and external partners.
  • Support with out-of-hours incidents in agreed rotational schedules.
  • Ensure compliance with relevant data protection regulations and organisational policies and procedures

Experience we are looking for: 
  • Experience of managing and supporting large Business Systems
  • Providing software and systems support to end users
  • Requirements gathering, analysis and testing of systems
  • Experience of system configuration and administration
  • Demonstrable experience of providing high quality customer service to internal and external stakeholders
  • Ideally experience of Unit 4 ERP is highly beneficial
  • Good technical knowledge of database systems and application environments
  • Knowledge of data migration and integration between systems
  • Knowledge of best practice change and release management processes
  • Ability to communicate complex technical ideas to a non-technical audience