Account Manager

Posted 27 February 2024
Salary 130000
Job type Permanent
Discipline Technology Sales
Contact NameJoey Brodsky
Remote working Hybrid/Flexible

Job description

This pivotal role is designed for individuals with a profound enthusiasm for augmenting revenue through nurturing existing customer relationships. The selected candidate will collaborate alongside the foundational Account Manager and the Enterprise Engineering team, steering customer satisfaction and managing all commercial engagements. As the second Account Manager within the company, this position offers a unique chance to sculpt and refine the function, engaging closely with diverse cross-functional teams. Ideal for those aiming to make a significant impact on the company's revenue growth.

Key Qualifications:

  • A minimum of 2 years' experience in roles centered around new or expansion sales, revenue-focused account management, or customer success.
  • Exceptional communication, negotiation, and interpersonal skills.
  • A self-starter, proactive, and results-driven attitude.
  • Proven ability to engage with executives and effectively navigate through various organizational levels.
  • An analytical approach, capable of interpreting data and extracting actionable insights.
  • A solid grasp of customer relationship management principles and practices.
  • A Bachelor's degree or equivalent professional experience.
  • An understanding of software development processes and consumption-based pricing models is advantageous.

Responsibilities Include:

  • Commercial Management: Lead negotiations, finalize contracts, pricing agreements, and terms in collaboration with internal and legal teams. Identify and drive revenue growth through account expansion, renewals, and upselling. Monitor account performance and revenue forecasts to ensure accurate management reporting.

  • Customer Relationship Management: Regularly evaluate customer success metrics to foster retention and pinpoint improvement areas. Proactively engage with customers to guarantee satisfaction, resolve concerns, and uncover opportunities for upselling and cross-selling.

  • Customer Success: Partner with product and engineering teams to incorporate customer feedback into product development. Conduct business reviews, offering strategic recommendations to enhance customer value and meet their objectives.

  • Internal Collaboration: Liaise with sales, marketing, product, and enterprise engineering teams to synchronize strategies and deliver superior customer experiences. Support customer marketing efforts and provide insights to inform product roadmap and enhancements.

This career opportunity is for those passionate about leveraging their skills to drive significant revenue impact within a forward-thinking company. The role promises a platform to influence and shape the account management function, all while working in a collaborative environment aimed at delivering exceptional customer outcomes.