Job description
The Opportunity:
· Build out and develop our local and global Workday HCM practice covering deployment, augmentation, and AMS services
· Work directly with clients and account teams around requirements gathering/ validation, design, testing, and post-production support after deployment
· Oversee team workload and serve as an escalation path for urgent or high priority issues and major requests.
· Handle day-to-day team operations in identifying and establishing processes, standards, and key metrics as it relates to the roles focus areas.
· Build and consolidate internal training materials and/or create pack for new functionality deployment & offering for client
· Work effectively with team members to support client satisfaction and success
· Work with internal product teams to leverage internal capabilities and accelerators
What you need:
· Bachelors Degree or relevant work experience
· At least 4 years of hands-on Workday or related HRMS (e.g. Oracle, Peoplesoft) experience in a delivery or AMS/post-production support capacity.
· Subject Matter Expertise in at least 2 HCM functional areas (e.g Core HCM, Benefits, Time Tracking)
· Have worked with and managed offshore Workday teams. Our goal is to build a strong offshore team to support our US/EMEA customers and teams and this role will have an important part in building this capability.
· Ability to manage multiple projects and initiatives simultaneously, while not losing focus on quality
· Strong communication, presentation, and analytical skills, with the ability to effectively manage client expectations
· Ability to work in a diverse, fast-paced environment and effectively collaborate across teams
The Opportunity:
· Build out and develop our local and global Workday HCM practice covering deployment, augmentation, and AMS services
· Work directly with clients and account teams around requirements gathering/ validation, design, testing, and post-production support after deployment
· Oversee team workload and serve as an escalation path for urgent or high priority issues and major requests.
· Handle day-to-day team operations in identifying and establishing processes, standards, and key metrics as it relates to the roles focus areas.
· Build and consolidate internal training materials and/or create pack for new functionality deployment & offering for client
· Work effectively with team members to support client satisfaction and success
· Work with internal product teams to leverage internal capabilities and accelerators
What you need:
· Bachelors Degree or relevant work experience
· At least 4 years of hands-on Workday or related HRMS (e.g. Oracle, Peoplesoft) experience in a delivery or AMS/post-production support capacity.
· Subject Matter Expertise in at least 2 HCM functional areas (e.g Core HCM, Benefits, Time Tracking)
· Have worked with and managed offshore Workday teams. Our goal is to build a strong offshore team to support our US/EMEA customers and teams and this role will have an important part in building this capability.
· Ability to manage multiple projects and initiatives simultaneously, while not losing focus on quality
· Strong communication, presentation, and analytical skills, with the ability to effectively manage client expectations
· Ability to work in a diverse, fast-paced environment and effectively collaborate across teams
The Opportunity:
· Build out and develop our local and global Workday HCM practice covering deployment, augmentation, and AMS services
· Work directly with clients and account teams around requirements gathering/ validation, design, testing, and post-production support after deployment
· Oversee team workload and serve as an escalation path for urgent or high priority issues and major requests.
· Handle day-to-day team operations in identifying and establishing processes, standards, and key metrics as it relates to the roles focus areas.
· Build and consolidate internal training materials and/or create pack for new functionality deployment & offering for client
· Work effectively with team members to support client satisfaction and success
· Work with internal product teams to leverage internal capabilities and accelerators
What you need:
· Bachelors Degree or relevant work experience
· At least 4 years of hands-on Workday or related HRMS (e.g. Oracle, Peoplesoft) experience in a delivery or AMS/post-production support capacity.
· Subject Matter Expertise in at least 2 HCM functional areas (e.g Core HCM, Benefits, Time Tracking)
· Have worked with and managed offshore Workday teams. Our goal is to build a strong offshore team to support our US/EMEA customers and teams and this role will have an important part in building this capability.
· Ability to manage multiple projects and initiatives simultaneously, while not losing focus on quality
· Strong communication, presentation, and analytical skills, with the ability to effectively manage client expectations
· Ability to work in a diverse, fast-paced environment and effectively collaborate across teams