Solution Architect (Salesforce Service Cloud)

Posted 03 October 2023
Salary 110000-120000
Job type Permanent
Discipline Enterprise Applications (SAP/Salesforce/MS Dynamics)
Contact NameBen Fox
Remote working Hybrid/Flexible

Job description

Role: Senior Solution Architect (Salesforce Service Cloud)
Location: London
Hybrid: 8 days in office a month
Industry: FMCG
Salary: Up to £105,000 (+ bonuses of up to 13% in addition to £8k in car allowances)

My client is going through a major digital transformation across the FMCG industry. With over $20 billion in revenue each year, they are growing the team significantly and as part of this, are looking for a Senior Solution Architect to join the business, working in a start-up like environment.

In this role, you will help with the build and roll-out of a new digital platform globally, providing customers with a unique end to end journey. As a result, experience working with Salesforce Service Cloud is vital.


  • Create a capabilities roadmap by deconstructing the current platforms into defined, reusable capabilities that can be built & maintained.

  • Help define standards and direction in the business/technical domain, ensuring the right IT investments are made and elaborate the domain architectures into identifiable components.

  • Drive opportunities to improve architecture domain and ensure domain architecture is in line with Security and Compliance policies and procedures.

  • Advise international stakeholders to support and improve the usage of solution functionalities.

  • Support Technical Architects to develop detailed and complete functional specifications for uses cases

  • Work with securities teams to define and improve the DevSecOps framework within your domain


  • Working experience of Salesforce generally with knowledge of salesforce service cloud and related integrations

  • Understanding of middleware technologies likes Mulesoft, Boomi

  • Interaction with Genesys, Amazon Connect or Twillio is beneficial

  • Experience across Architecture methodologies and frameworks

  • Ideally designed solutions across SaaS applications, self-engineered applications and/or AWS applications

  • Technical minded – previous software engineering experience is highly beneficial.

  • Experience in internationally involved projects is highly beneficial due to the global presence of this company


  • Market-Beating Compensation

  • Excellent Employee Benefits (Health Insurance, Dental, Critical Care etc.)

  • Above Market-Rate Pension (Up to 10% Employer Contribution)

  • Hybrid Working Model

  • Chance to work in a world-renowned brand that is at the heart of the FMCG industry