Job description
Location: Brussels (Hybrid Work Arrangement)
Eligibility: EU Citizens and Non-EU nationals with valid work permits are welcome
Commencement: Immediate
Tenure: Until December 31, 2023 (with potential for extension)
Work Commitment: Half-time (0.5 FTE)
Experience: A minimum of 5 years
Languages: Proficiency in English is a must, while knowledge of French/Dutch is advantageous
Role Overview:
Are you an adept Service Management Engineer seeking an intriguing opportunity in Brussels? Assume a pivotal role in overseeing our Service Management environment. Your expertise will be pivotal in supporting, elucidating role assignments within the system, explaining standardized procedures, aiding in CMDB management, and refining incident and request management. Additionally, your responsibilities will encompass crafting tailored fields for demand forms, employing JavaScript for dynamic field concealment, configuring workflows through automation rules, implementing single sign-on functionality, and drawing upon your ITSM process knowledge.
Key Responsibilities:
- Supervise and administer our Service Management environment.
- Provide guidance, allocate roles, and elucidate their functions within the system.
- Clarify standardized procedures integral to the platform.
- Extend support for CMDB management.
- Leverage your expertise in incident and request management.
- Tailor custom fields for demand forms.
- Harness JavaScript for dynamic field concealment.
- Configure workflows utilizing automation rules.
- Set up single sign-on capabilities.
- Apply your extensive knowledge of ITSM processes.
- Lead the 4me Industrialization project.
- Foster close collaboration with Service Owners.
- Drive efficiency enhancements.
- Implement automation solutions.
Qualifications:
- A proven track record with a minimum of 5 years' experience.
- Proficiency in English, with a working knowledge of French/Dutch as a distinct advantage.
- A strong command of Service Management principles.
- Prior experience in crafting customized fields and workflows.
- Familiarity with dynamic field concealment using JavaScript.
- Previous involvement with CMDB and single sign-on configurations.
- A demonstrated ability to guide industrialization projects.
- Exceptional problem-solving and communication aptitudes.
- Capable of operating efficiently within a hybrid work setting.