Service Desk Manager

Posted 07 May 2024
Salary 70000-80000
Job type Permanent
Discipline Business Change & Transformation
Contact NameDanielle Barnes
Remote working Hybrid/Flexible

Job description

Service Desk Manager

Are you a seasoned Service Desk Manager with a unique twist? Our dynamic client is looking for an exceptional individual who not only excels in technical service management but also brings a wealth of experience working within Business Consultancy/ Professional Services to the table.

Role: Service Desk Manager
Type: Permanent, Full-time
Location: Central London
Working Pattern: Hybrid
Salary: up to £85K per annum

Key Responsibilities:
  • Lead and motivate the Service Desk team to deliver top-notch technical support and customer service.
  • Foster strong relationships with clients, stakeholders, and the public to ensure positive interactions and brand representation.
  • Implement effective service desk processes and procedures to optimise efficiency and customer satisfaction.
  • Serve as a liaison between technical teams and external parties, conveying complex technical information in a clear and engaging manner.

  • Proven track record in Service Desk management, coupled with a background in Business Consultancy/ Professional Services or related field.
  • Outstanding communication skills, with the ability to engage and connect with diverse audiences.
  • Strong leadership abilities and a passion for motivating teams to achieve excellence.
  • Thorough understanding of ITIL principles and best practices.
  • Bachelor's degree in Information Technology, Communications, or a related field preferred.
  • Experience working for an international business with multiple sites and users across different continents
  • Strong technical background across 1st, 2nd, EUC and Application Support, across Microsoft and Apple Stack (O365, AD, Intune, JAMF etc)
  • Having worked in a Service Desk function and now already in a Service Management role is highly beneficial

If you're ready to combine your technical expertise with your passion for Business Consultancy/ Professional Services, this could be the perfect opportunity for you! Please apply today with your up-to-date CV.