Senior Service Cloud Engineer

Posted 14 September 2023
Salary 150000
LocationCedar Park
Job type Permanent
DisciplineSoftware Engineering
Contact NameShannon Smith
Remote working Remote

Job description

Our esteemed client is seeking an experienced Senior Salesforce Service Cloud Engineer to join their built-out internal team of Salesforce Subject Matter Experts (Commerce, Service, Marketing, etc). 

Key Responsibilities:

  • Design, develop, and implement customized Salesforce Service Cloud solutions to meet business needs.
  • Collaborate with business stakeholders and cross-functional teams
  • Configure and customize Service Cloud functionalities, including case management, knowledge base, and Omni-Channel routing.
  • Integrate Salesforce Service Cloud with other systems and third-party applications.
  • Perform data modeling and design data structures to support Service Cloud processes.
  • Create and maintain technical documentation, including system architecture, design specifications, and user guides.
  • Stay up-to-date with Salesforce updates, best practices, and industry trends.
  • Perform regular system maintenance, troubleshooting, and optimization.
  • Lead and participate in testing efforts, including unit testing and user acceptance testing.


  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Salesforce Certified Service Cloud Consultant certification preferred.
  • Minimum of X years of experience in Salesforce Service Cloud development and implementation.
  • Proficient in Apex, Visualforce, Lightning Components, and other Salesforce technologies.
  • Strong understanding of Service Cloud features and capabilities.