Job description
As the SAP CX Platform Lead, you will have a unique opportunity to take full technical ownership of the digital solutions and applications that drive the Customer, Product, and Corporate domains. Your role is pivotal in driving service delivery excellence, enablement, and constant platform improvement, while continually looking to identify opportunities that enhance operational efficiency and maintain a high-quality service at all times.
You will be the primary specialist for your area, becoming a sought-after expert on your product and the industry landscape it operates in. Your expertise will help you drive innovation, and you will work alongside the SAP CX Product Owner and SAP CX Solutions Manager to implement new opportunities and improvements that align with the commercial objectives of the business strategy.
Your role will also involve reducing overall SVC project risk by challenging and uncovering design issues early in the project lifecycle, sharing implementation best practices, and recommending solution alternatives. You will be the technical driving force behind the SVC platform, ensuring all systems meet the needs of different stakeholders across the business.
As the face of the service, you will own the technical solution from 'cradle to grave', supporting scalability, reliability, and performance of the system. You will build and maintain strong relationships with various areas of IT, business stakeholders, and SVC platform support partners, driving close engagement, sharing priorities, and working through issues to continually improve the quality of delivery and our performance against operational SLAs.
Being an escalation point during major incidents, you will help technical teams and easily access the higher levels of vendors to positively influence the service and focus we receive. Depending on the service requirements, this can be a 24-hour function.
In summary, you will have a crucial role in driving digital solutions and applications to new heights of excellence, while maintaining a high-quality service at all times.
You will be the primary specialist for your area, becoming a sought-after expert on your product and the industry landscape it operates in. Your expertise will help you drive innovation, and you will work alongside the SAP CX Product Owner and SAP CX Solutions Manager to implement new opportunities and improvements that align with the commercial objectives of the business strategy.
Your role will also involve reducing overall SVC project risk by challenging and uncovering design issues early in the project lifecycle, sharing implementation best practices, and recommending solution alternatives. You will be the technical driving force behind the SVC platform, ensuring all systems meet the needs of different stakeholders across the business.
As the face of the service, you will own the technical solution from 'cradle to grave', supporting scalability, reliability, and performance of the system. You will build and maintain strong relationships with various areas of IT, business stakeholders, and SVC platform support partners, driving close engagement, sharing priorities, and working through issues to continually improve the quality of delivery and our performance against operational SLAs.
Being an escalation point during major incidents, you will help technical teams and easily access the higher levels of vendors to positively influence the service and focus we receive. Depending on the service requirements, this can be a 24-hour function.
In summary, you will have a crucial role in driving digital solutions and applications to new heights of excellence, while maintaining a high-quality service at all times.
