Product Quality Group Manager, US GNE Commerce Listing Governance

Posted 06 October 2023
Salary 225000
Discipline eCommerce
Contact NameAndrew Banuchi
Remote working Office based

Job description

TikTok, the premier platform for short-form mobile videos, is dedicated to sparking creativity and spreading joy, boasting offices all over the globe. Their core mission centers on nurturing creativity and teamwork, tackling challenges as opportunities for growth and innovation. At TikTok, the status quo is never accepted; courage is ever-present.

Join a team behind the viral phenomenon of #TikTokMadeMeBuyIt, pioneering Content & Creator commerce in the US. TikTok aims to rejuvenate shopping by making it a joyful, inspiring experience and the preferred commerce platform for brands, creators, and shoppers. This entrepreneurial team is reshaping the future of shopping.

With over 1 billion global users, TikTok is the ideal platform to deliver a brand new and exciting shopping experience to their users. It's where trends emerge, and meaningful connections thrive among brands, creators, and consumers.


  • Design and optimize product catalog requirements and listing policies related to various product categories available for sale through TTS, including Shoptab.

  • Drive product quality inspection programs to mitigate risks and launch enforcement strategies targeting product quality related consumer experience issues to ensure a safe and trustworthy shopping experience for customers

  • Establish processes and investigational framework to identify emerging abuses or risk vectors

  • Collaborate with global teams to drive key metric improvements in areas related to listing qualification, high risk product categories and products, and PR/legal risks.

  • Lead, cultivate and provide guidance to team members and design career development opportunities for them.


  • 5+ years of professional experience in consumer product quality, compliance or regulatory research fields

  • Great research and investigation skills, able to discover the unknown

  • At least 2 years of people management experience managing a size of 5 or more

  • Experience using data and metrics to measure impact and determine improvements

  • Experience acting as a program manager and collaborating with XFN teams to drive end results

  • Demonstrated past success working in a matrix environment and ability to influence key stakeholders

Job Information and Benefits

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Their platform connects people from across the globe and so does their workplace. TikTok is committed to celebrating diverse voices and to creating an environment that reflects the many communities they reach. During the recruitment process, you can expect reasonable accommodations for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us.

The base salary range for this position in the selected city is $139650 - $256500 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

TikTok covers 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care. You will receive 10 paid holidays per year plus 17 days of Paid Personal Time Off(PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability. Tiktok also provides generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.