Job description
Product Investigation Engineer (ERP) – Remote (U.S.) – Full Time
Skills – Investigation Engineer, Development Support, DevOps, ERP, SQL, Code Review
My client who is a leading ERP Software Solutions provider is currently looking to on board an experienced Software Developer.
This role will allow individuals to work remotely and thus be based anywhere within the U.S. with a strong preference for those already based on the East Coast.
Due to industry requirements, U.S. Citizens or Green Card holders are encouraged to apply.
The Product Investigation Engineer role serves as a critical technical bridge between my client’s Customer Success and Operations teams and the core Product Development organization. This position represents a unique hybrid role that combines advanced technical troubleshooting, lightweight development work, and strategic problem-solving to ensure my client’s customers receive exceptional support while driving continuous product improvement.
The Role:Implement minor fixes where appropriate.
Code Review & Editing: Examine the existing codebase to understand issue origins and implement appropriate fixes
Cross-System Integration Issues: Troubleshoot problems spanning multiple systems, databases, and third-party integrations
The Candidate
Salary Bandings – $90k-$110k Per Annum + Benefits
Please send resumes directly to [email protected] and we can look to run through the specifics.
I look forward to hearing from you.
Skills – Investigation Engineer, Development Support, DevOps, ERP, SQL, Code Review
Product Investigation Engineer (ERP) – Remote (U.S.) – Full Time
Skills – Investigation Engineer, Development Support, DevOps, ERP, SQL, Code Review
My client who is a leading ERP Software Solutions provider is currently looking to on board an experienced Software Developer.
This role will allow individuals to work remotely and thus be based anywhere within the U.S. with a strong preference for those already based on the East Coast.
Due to industry requirements, U.S. Citizens or Green Card holders are encouraged to apply.
The Product Investigation Engineer role serves as a critical technical bridge between my client’s Customer Success and Operations teams and the core Product Development organization. This position represents a unique hybrid role that combines advanced technical troubleshooting, lightweight development work, and strategic problem-solving to ensure my client’s customers receive exceptional support while driving continuous product improvement.
The Role:
- Troubleshooting: Help Support agents debug tickets and queries using development and coding techniques by stepping through code and verifying expected system behavior
- Root Cause Analysis: Conduct thorough investigations to identify underlying causes of reported problems
- Determine if the issue is:
- Working as designed.
- Working as designed, but affected by configurable settings.
- A defect suitable for immediate fix.
- A defect requiring escalation to the product team or senior developers.
- A potential enhancement requiring scoping and cost estimation.
- Work with Support, Development, Sales, PMO (Delivery), and Partners (VARs) to address technical queries and demonstrate solutions for specific requirements
- Provide technical input to Sales for proof-of-concepts involving non-standard needs
- Support PMO Delivery teams and Reseller Partners in resolving technical delivery challenges
- Work closely with development, QA, and product teams to prioritize and resolve issues
- Advise on and adjust configuration settings to help resolve customer issues
- Prepare structured estimates and approaches for customer-requested changes
The Candidate
- 4+ years hands-on experience in technical support, preferably in software / SaaS environments
- Background in software development, DevOps, or analyst development roles
- ERP or other Business Systems: Experience working with Enterprise Resource Planning, particularly in distribution or retail environments, or CRM or Accounting Systems
- C# .NET, DevExpress, ReactJS
- SQL Server: Advanced skills in SQL Server database administration, query optimization, and troubleshooting
- SQL Scripting: Ability to write complex queries, stored procedures, and database scripts
- REST APIs: Hands-on experience designing, implementing, and troubleshooting REST APIs
- Business Systems: Experience with CRM systems, BI tools, warehouse management systems, or logistics software
- Ticketing Systems: Familiarity with support ticketing platforms
- Comfortable reading and editing code (primarily C# or similar object-oriented languages).
- Curious, self-driven, and technically inquisitive
- Strong written and verbal communication skills; able to translate technical issues for various audiences
Salary Bandings – $90k-$110k Per Annum + Benefits
Please send resumes directly to [email protected] and we can look to run through the specifics.
I look forward to hearing from you.
Skills – Investigation Engineer, Development Support, DevOps, ERP, SQL, Code Review
Product Investigation Engineer (ERP) – Remote (U.S.) – Full Time
