Network Voice Engineer (CISCO Unified Communications)

Posted 01 July 2024
Salary Competitive
Job type Contract
Discipline Data & AI
Contact NameZipo Mangaliso

Job description

Network Voice Engineer (CISCO Unified Communications)
Location: 100% office-based in Leeds, UK
Duration: 6 months
Special Working Conditions: Major Incident Support, if needed
Stott and May are working with a consultancy who are looking for a Network Voice Engineer, you will play a pivotal role in transforming communication infrastructures for our clients, who include some of the biggest brands in the UK and worldwide. This role will involve working on challenging projects that demand ambitious innovation and thought leadership, making a meaningful difference to the people and communities we serve.
Key Skills/Knowledge/Experience:
  • Proficiency in voice networking protocols and technologies (e.g., SIP, H.323).
  • Experience with VoIP platforms (e.g., Cisco Unified Communications, Avaya) and telepresence solutions.
  • Understanding of call routing, voice gateways, and telepresence infrastructure.
  • 4+ years of experience in a NOC environment focusing on voice and telepresence technologies.
  • Hands-on experience with VoIP and telepresence troubleshooting and support.
  • Knowledge of industry best practices for voice network design and implementation.
  • Implement and manage QoS policies to ensure optimal voice and video traffic prioritization. Monitor and optimize voice and video call quality parameters. Troubleshoot and address issues affecting the quality of voice and video communication.
  • Monitor voice network infrastructure, including VoIP systems, PBX, SIP trunks, and related components. Respond to alerts and alarms related to voice network performance and availability. Conduct troubleshooting of voice-related incidents and outages.
  • Basic understanding of core IT infrastructure/network concepts, including firewalls, load balancers, VPN, protocols like DNS, DHCP, NTP, TCP/IP, and network performance indicators (latency, bandwidth, jitter, packet loss).
  • Experience in supporting SIP-Trunks or PSTN connections, phone number management, and SBC/media gateway management is not required.