Job description
Job Title: IAM BAU Process Analyst
Location: London or Birmingham – Hybrid (2 days per month onsite)
Contract Type: Contract
Security Clearance: SC Clearance required to start
About the Role
We are seeking an experienced IAM BAU Process Analyst to support the operational Identity and Access Management (IAM) processes for National Highways. This role plays a key part in transitioning IAM capabilities into business-as-usual (BAU) operations, ensuring alignment with defined service KPIs and supporting the Head of Identity in maintaining secure and efficient access management.
Key Responsibilities
- Support the delivery and ongoing operation of IAM processes including Joiner, Mover, Leaver, and access management.
- Collaborate with stakeholders to ensure IAM services meet business needs and performance targets.
- Identify and resolve non-technical IAM issues impacting service delivery.
- Provide input to improve IAM service design and operational efficiency.
Skills & Experience Required
- Minimum 5 years’ experience in operational process analysis and business support within similar environments.
- Strong understanding of IAM platforms, standards, and business processes.
- Proven experience supporting identity lifecycle processes (JML).
- Ability to influence and contribute to IAM service delivery improvements.
Location: London or Birmingham – Hybrid (2 days per month onsite)
Contract Type: Contract
Security Clearance: SC Clearance required to start
About the Role
We are seeking an experienced IAM BAU Process Analyst to support the operational Identity and Access Management (IAM) processes for National Highways. This role plays a key part in transitioning IAM capabilities into business-as-usual (BAU) operations, ensuring alignment with defined service KPIs and supporting the Head of Identity in maintaining secure and efficient access management.
Key Responsibilities
- Support the delivery and ongoing operation of IAM processes including Joiner, Mover, Leaver, and access management.
- Collaborate with stakeholders to ensure IAM services meet business needs and performance targets.
- Identify and resolve non-technical IAM issues impacting service delivery.
- Provide input to improve IAM service design and operational efficiency.
Skills & Experience Required
- Minimum 5 years’ experience in operational process analysis and business support within similar environments.
- Strong understanding of IAM platforms, standards, and business processes.
- Proven experience supporting identity lifecycle processes (JML).
- Ability to influence and contribute to IAM service delivery improvements.