Job description
Customer Success Manager (Portuguese & English) – Sao Paulo (Hybrid)
The Customer Success Team is a trusted partner in building relationships, driving product adoption, and helping teams achieve their goals.
As platform experts, they provide strategic guidance and inspiration to our customers in a dynamic, collaborative environment.
About the Role
- Develop strong client relationships to understand needs and ensure success with clients
- Act as the primary liaison between clients and internal teams.
- Guide customers in aligning their goals with solutions.
- Own onboarding for new accounts and drive engagement.
- Utilize behavioural data to optimize customer communication strategies at scale.
- Lead webinars, consultations, and demos to educate users.
- Maintain ongoing client touchpoints to maximize platform value.
- Identify opportunities for expansion and additional use cases.
- Champion customer feedback to influence product development.
- Collaborate with Consulting and Product teams on upsell and cross-sell initiatives.
Your Experience & Skills
- 4+ years in B2B SaaS customer success, account management, or consulting.
- Exceptional written and verbal communication in English and Portuguese.
- High energy, empathy, and a proactive mindset.
- Ability to thrive in a fast-paced environment.
- Strong presentation and customer-facing skills; executive-level credibility.
- BA/BS degree; strategy consulting experience is a plus.
Additional Information
- Hybrid Role: 3 days in our São Paulo office, 2 days remote.
