Job description
Job Title: Community Support Specialist
Department: Operations
Location: Remote
Schedule: Variable (Mon–Thu or Tue–Fri)
About the Role
We’re looking for a Community Support Specialist to join our Operations team. In this role, you’ll be the first point of contact for our community, responding to inquiries and ensuring a smooth, supportive experience. You’ll manage support tickets, uphold quality and service standards, and collaborate with internal teams to deliver consistent, effective solutions.
Key Responsibilities
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Respond to community inquiries through Zendesk.
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Develop an expert-level understanding of our platform and tools.
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Maintain performance and quality goals set by your manager.
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Identify, verify, and escalate bugs or technical issues through the correct channels.
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Escalate sensitive or complex cases to subject matter experts.
Qualifications
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Previous experience in customer service, ideally within an online platform.
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Strong written communication skills with the ability to provide clear, empathetic support via email.
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A positive, solutions-focused attitude and a passion for helping people.
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A collaborative mindset and team-oriented approach.
Why Join Us?
This is an opportunity to play a vital role in supporting a vibrant online community. You’ll gain in-depth knowledge of our platform, work with a supportive team, and contribute directly to enhancing the user experience.
If you are interested please email your CV to [email protected] for immeidate consideration
