Service Level Manager - SLA Specialist 

Posted 03 May 2024
Salary Competitive
Job type Contract
Discipline Business Change & Transformation
Contact NameJamie Stewart
Remote working Hybrid/Flexible

Job description

Service Level Manager - SLA Specialist 
Location: London (Hybrid)
Rate: £405 per day OUTSIDE IR35 
Start date: ASAP 
6 Months initial (extension likely) 

Are you ready to lead the charge in establishing and optimising Service Level Management? 

We're seeking an Service Level Manager to join a dynamic Service Integration and Management (SIAM) team.

Key Responsibilities:

Establish and lead the Service Level Management Framework.
Ensure precise, assessable, and achievable service levels that support business requirements.
Collaborate with internal teams, suppliers, and vendors to drive performance improvements.
Convert SLAs & OLAs into measurable formulas for accurate reporting.
Oversee governance, reporting, and improvement initiatives across the ecosystem.

ITIL accreditation (minimum Practitioner level).
ServiceNow experience 
Proficient in Defining SLAs and Reporting 
Proficiency in the understanding of configuring Service Level Management in Service Now.

Lead the initiation and establishment of SLM processes across the ecosystem. Manage diverse service providers and metrics to ensure consistent, high-quality service delivery.

If you're ready to take on this exciting challenge and make a significant apply now!!