Job description
Service Desk Analyst
Location: Central London, MUST be on site 5 days per week (full time)
Start: 2nd December
Duration: ongoing
Pay: £180-200 /day (inside IR35)
You'll be working as a member of the technical services team, providing outstanding IT support to all staff across all sites and locations.
Responsibilities:
- Logging all IT queries in the IT Service Management tool
- Provide 1st / 2nd line support to staff
- Work to ITIL and industry standards in meeting SLA's
- Administer mobile devices and mobile device management platform.
Essential skills:
- Windows 10 / 11
- Active Directory / Azure AD
- Microsoft stack (exchange, teams, 365, SharePoint, OneDrive)
- Remote Desktop services / virtual desktop
- Windows Server 2012-2019
- Desktop / laptop builds using imaging tools / Autopilot
Nice to have:
- ServiceNow / ITSM
- MS Azure
- SharePoint
- Password reset tools
- Access control
Location: Central London, MUST be on site 5 days per week (full time)
Start: 2nd December
Duration: ongoing
Pay: £180-200 /day (inside IR35)
You'll be working as a member of the technical services team, providing outstanding IT support to all staff across all sites and locations.
Responsibilities:
- Logging all IT queries in the IT Service Management tool
- Provide 1st / 2nd line support to staff
- Work to ITIL and industry standards in meeting SLA's
- Administer mobile devices and mobile device management platform.
Essential skills:
- Windows 10 / 11
- Active Directory / Azure AD
- Microsoft stack (exchange, teams, 365, SharePoint, OneDrive)
- Remote Desktop services / virtual desktop
- Windows Server 2012-2019
- Desktop / laptop builds using imaging tools / Autopilot
Nice to have:
- ServiceNow / ITSM
- MS Azure
- SharePoint
- Password reset tools
- Access control
