Salesforce Commerce Cloud- Manager of eCommerce Operations

Full-Time & Fully Remote Position

My client, a leader in their industry is seeking an SFCC- Manager of eCommerce Operations to be the front-line support of their website and fulfillment processes, as well as the main point of contact & coordination for the eCommerce department.

This retailer has been in business for +20 years with their main mission at the forefront of everything they do. From the top of the line quality products they sell to their charitable donations & campaigns to eradicate issues in their industry - every employee shares the same passion.

What You'll Do:

• Merchandise and organize products, categories, and price books.
• Partner cross functionally with the operations, marketing, creative, and ecommerce development teams
• Manage site content and user experiences daily
• Measure and optimize traffic flows and budgets to maximize the value of each session.
• Regularly hypothesize and test user flows, content, and copy to grow user engagement and conversion.
• Work with site metrics and scorecards - analyze and give reports on site performance.
• Give input on delivery estimation and resource planning to business leads where required

Who You Are:

• 5+ years experience of eCommerce management

-Content, promotions, UX definition experience

• Salesforce Commerce Cloud Experience is a must!
• Hands-on experience with Business Manager Admin Functionality

-Merchandising, customer groups, campaigns, promotions, source codes

• Understanding of Google Analytics
• Strong problem-solving skills with ability to work cross-functionally to dissect root cause of issues creating the best solution for quality, cost, and speed requirements
• High understanding of project management principles
• Experience with Klaviyo
• You are a human that values kindness, curiosity, and intelligence!

Benefits:

• Competitive Base Salary+ Annual Bonus
• Medical & Dental Insurance
• 401(k) Matching
• Remote work and generous PTO package

If you, or anyone in your network, is open to learning more about this position, please apply or contact me via email or LinkedIn:

E: [email protected]