Job description
Salesforce Commerce Cloud- Manager of eCommerce Operations
Full-Time & Fully Remote Position
My client, a leader in their industry is seeking an SFCC- Manager of eCommerce Operations to be the front-line support of their website and fulfillment processes, as well as the main point of contact & coordination for the eCommerce department.
This retailer has been in business for +20 years with their main mission at the forefront of everything they do. From the top of the line quality products they sell to their charitable donations & campaigns to eradicate issues in their industry - every employee shares the same passion.
What You'll Do:
- Merchandise and organize products, categories, and price books.
- Partner cross functionally with the operations, marketing, creative, and ecommerce development teams
- Manage site content and user experiences daily
- Measure and optimize traffic flows and budgets to maximize the value of each session.
- Regularly hypothesize and test user flows, content, and copy to grow user engagement and conversion.
- Work with site metrics and scorecards - analyze and give reports on site performance.
- Give input on delivery estimation and resource planning to business leads where required
Who You Are:
- 5+ years experience of eCommerce management
-Content, promotions, UX definition experience
- Salesforce Commerce Cloud Experience is a must!
- Hands-on experience with Business Manager Admin Functionality
-Merchandising, customer groups, campaigns, promotions, source codes
- Understanding of Google Analytics
- Strong problem-solving skills with ability to work cross-functionally to dissect root cause of issues creating the best solution for quality, cost, and speed requirements
- High understanding of project management principles
- Experience with Klaviyo
- You are a human that values kindness, curiosity, and intelligence!
Benefits:
- Competitive Base Salary+ Annual Bonus
- Medical & Dental Insurance
- 401(k) Matching
- Remote work and generous PTO package
If you, or anyone in your network, is open to learning more about this position, please apply or contact me via email or LinkedIn: