Job description
We are looking for a Shopify Plus Project Manager who will be primarily responsible for the quality, on-budget, and on-schedule delivery of eCommerce solutions. Areas of responsibility include project/engagement success, project variance (scope, cost, schedule), project/engagement financials, project team management, and consistently high levels of client satisfaction. Additional responsibilities include reviewing, collecting, and understanding business requirements and objectives, organizing business requirements into user stories with acceptance criteria, and backlog grooming.
We are looking for someone who pays attention to detail. Most importantly, we seek a team player with the ability to achieve results as a team leader and as an individual contributor managing multiple eCommerce projects in a fast-paced agency environment.
Day To Day Responsibilities
We do our best to make sure employees are supported in everything they do. We offer a range of benefits and perks:
This position may require travel upon request.
Physical Demands Requirements
Common office/desk environment that involves long periods of time at a stationary desk with extensive computer work that requires repetitive motion of the wrists, hands, and/or fingers.
We are looking for someone who pays attention to detail. Most importantly, we seek a team player with the ability to achieve results as a team leader and as an individual contributor managing multiple eCommerce projects in a fast-paced agency environment.
Day To Day Responsibilities
- Manages day-to-day communications and expectations to ensure project & engagement success
- Facilitates regular status meetings via phone, video chat, and in-person meeting; generates and presents weekly status reports
- Collaborates with internal teams, third parties, and client stakeholders to ensure activities are planned and executed as scheduled; creatively solves problems and brainstorms solutions; communicates difficult information timely and tactfully
- Controls quality by reviewing deliverables prior to client presentation; enhances deliverables as needed; suggests process improvements when appropriate, ensures final acceptance
- Manages threats, risk, opportunities, blockers, and associated mitigation plans that could impact the success of the work; notifying internal and external stakeholders and escalating when appropriate
- Understands what has been sold and ensures the delivery of those commitments
- Overall accountability for engagement gross margin
- Manages change requests for all scope, schedule, or budget changes
- Creates, maintains, and executes detailed project plans
- Coordinates tasks assignment, monitors progress and ensures proper task completion
- Identifies staffing needed and collaborates with functional leadership to ensure optimal engagement staffing
- Ensures client’s business objectives and KPIs are captured, understood, and measurable
- Facilitate scrum ceremonies such as sprint planning, sprint refinement, and retrospectives
- Bachelor's degree in a business-related field such as Business Administration, Management, Information Systems, Marketing
- 4+ years experience in a project management role in the technology space
- Project management experience (including risk, issue, dependency, process, and milestone management)
- Demonstrated leadership, relationship-building, teamwork, and collaboration skills
- Cross-functional team and people management
- Budget and financial management including profit/loss, and earned value management
- Experience managing client and other third-party relationships
- Ability to work under pressure and meet close deadlines
- Ability to manage and prioritize multiple projects
- Ability to translate between technical and non-technical people
- Ability to identify innovative ways to implement projects within established timeframes
- Ability to identify complex problems and review related information to develop and evaluate options and implement solutions
- Strong communication skills (written, verbal, presentation)
- Coaching, mentoring, conflict resolution, and negotiation abilities
- This position works off Eastern time zone
Preferred Skills & Technologies
- Experience working at a professional services company such as a marketing agency or consulting firm
- Experience managing complex web development projects
- Experience working in the eCommerce industry
- Experience with Shopify+ platform
- PMP or CSPO certification
- Experience with JIRA and/or Wrike
- Knowledge of eCommerce industry standards
We do our best to make sure employees are supported in everything they do. We offer a range of benefits and perks:
- Full medical, dental, vision, and company paid life insurance
- 401(k) contributions
- Healthy snacks/drinks in the office
- Start with 20 days of PTO
- Paid parental leave
- Company events, happy hours, and yearly retreats
- Other perks vary by location
This position may require travel upon request.
Physical Demands Requirements
Common office/desk environment that involves long periods of time at a stationary desk with extensive computer work that requires repetitive motion of the wrists, hands, and/or fingers.