Job description
Major Incident Management Lead
Location: Leicestershire – 5 days onsite
Contract: 6 months
Rate: £425 per day (Inside IR35)
Our client is looking for an experienced Major Incident Management Lead to oversee the full lifecycle of major incidents within a large, complex enterprise environment. This role is key to ensuring swift resolution, effective communication, and minimal disruption to business operations.
Key Responsibilities
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Lead and coordinate major incident bridge calls to ensure rapid resolution.
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Act as the main point of contact, managing stakeholders and technical teams throughout incidents.
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Prioritise and escalate incidents based on business impact and urgency.
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Develop and track action plans, ensuring accountability and completion.
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Provide clear updates to senior leaders and business teams.
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Drive post-incident reviews and continuous process improvements aligned with ITIL best practice.
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Analyse trends and performance to identify areas for improvement.
Your Experience
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10+ years’ experience in enterprise environments with complex infrastructure and multiple suppliers.
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Strong background in IT Service Management, ideally Major Incident or Problem Management.
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Solid understanding of ITIL (v4 Foundation or above).
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Confident leader with excellent communication and stakeholder management skills.
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Experience using ITSM tools such as ServiceNow.
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Able to remain calm under pressure and make sound decisions quickly.
