Job description

Job Title: EUC - Concierge & L2 Support SME
Location: Wokingham/Warwick, UK (Office-based – 5 days a week)
Day Rate: £276.25 (Inside IR35)
Duration: 6 months

About the Role

We are seeking an experienced Concierge & L2 Support Specialist to provide exceptional IT support and customer service to corporate users. This role combines technical troubleshooting with a concierge-style approach, ensuring users receive timely solutions for hardware, software, and system issues while delivering a high-quality service experience.

Key Responsibilities

Provide Level 2 IT support for desktops, laptops, peripherals, and printers.
Troubleshoot hardware, software, and network issues both in person and remotely.
Act as a concierge for corporate users, handling requests, reservations, and equipment logistics.
Follow up with users until issues are fully resolved.
Maintain accurate records in the ticketing system and create documentation for recurring issues.
Collaborate with technical teams to maintain system integrity and security.
Deliver excellent customer service in line with Service Desk procedures and KPIs.

Skills & Experience

Essential:

Experience in IT support or service/help desk environment
Strong troubleshooting skills for desktops, laptops, peripherals, and printers
Proven customer service or concierge experience
Excellent communication, listening, and interpersonal skills
Proficient in Microsoft Office and basic office equipment
Ability to work efficiently under pressure in a fast-paced environment

Desirable:

Client-facing experience with strong stakeholder management skills
Device rollout experience
Degree in Hotel Management, IT, or relevant field