Customer Success Manager

Posted 25 January 2024
Salary 140000
LocationSan Francisco
Job type Permanent
Discipline Technology Sales
Reference67029
Contact NameSteven Swartz
Remote working Remote

Job description

Join a dynamic team dedicated to redefining customer success in the tech industry. Our client, a forward-thinking company, is seeking a proactive and versatile Customer Success Specialist to join their remote-first team, open to candidates anywhere in the US.

Mission: As a vital member of the Customer Success (CS) team, your role involves building robust relationships with customers, ensuring they derive maximum value from our client's services. You'll be instrumental in deploying programs and projects, guiding users toward successful adoption of their cutting-edge platform.

Key Responsibilities:

  • Analytical Skills: Transform client queries into actionable reports, mastering the platform to support customers effectively. Your role involves understanding SQL basics, troubleshooting queries, and transforming solutions into accessible customer resources.
  • Customer Relationship Building: Excel in establishing connections with new users and stakeholders, conducting engaging training sessions, and skillfully handling challenging conversations related to churn or data quality issues.
  • Cross-Functional Collaboration: Work collaboratively with internal teams, including technical, sales, and leadership, to address comprehensive challenges and provide feedback for continuous improvement.

Requirements:

  • BA/BS degree with at least 3 years of experience in a SaaS Customer Success Manager (CSM) or Analyst role.
  • Experience in early-stage data analytics startups, adapting swiftly to changing environments.
  • Solid understanding of CS fundamentals including churn, retention, and building executive relationships.
  • Expertise in product/marketing analytics and project management skills, managing priorities of multiple stakeholders in complex scenarios.