Join a trailblazing B2B SaaS unicorn that is revolutionizing the digital marketing landscape! This organization, recognized as a leader in cross-channel campaign management and personalization engines by The Forrester Wave™ and Gartner® Magic Quadrant™, is on the lookout for a proficient Account Director to be the linchpin between their top-tier technology and esteemed global clientele.
- Serve as the primary interface for clients, understanding and addressing their needs with the company's cutting-edge technology.
- Guide clients in maximizing the use of the technology to ensure they receive world-class service.
- Collaborate closely with engineers, developers, and product specialists to provide comprehensive technical support.
- Develop strategic account plans to enhance value addition to client organizations.
- Offer regular feedback on market trends and opportunities to enhance partnerships.
- Establish and maintain a trusted advisor relationship, prioritizing customer satisfaction with the company's services and technologies.
- Drive strategies to assist clients in achieving their objectives, with a focus on resolving escalated issues.
- Innovatively contribute to the product roadmap in collaboration with product and design teams.
What We Are Looking For:
- A university degree in Business, Marketing, Engineering, or a related field.
- Experience in digital marketing and customer-oriented roles.
- Strong relationship-building skills, particularly at the executive level.
- Excellent oral and written communication skills, with a positive demeanor and exceptional listening abilities.
- Self-motivated with a tech-savvy approach, always looking for innovative client relationship solutions.
- Commitment to the company ethos of care, ensuring clients feel supported and valued.
- Exceptional project and time management skills, with a keen eye for detail.
- Passion for testing and optimizing outreach and follow-up strategies.
- Ability to thrive in a fast-paced startup environment.
- A solid understanding of web concepts and digital marketing.
- Flexibility to work remotely.